Index

A

Absenteeism 112
ADHD See Attention deficit hyperactivity disorder
Agricultural era 4, 7, 22, 68, 73
Alphabet 21-24, 26, 52, 71
Alumni networks 333-334, 339
Anglophonic arrogance 148-150, 153, 158
Aristotle 3, 52, 315
Artificial intelligence 11, 30-31, 92, 120, 188
Attention deficit hyperactivity disorder (ADHD) 8, 17, 108, 113, 234-235, 238
Attention span 4, 6-7, 14-15, 42-43, 46-47, 50, 60-61, 64, 77-80, 91, 110, 121-122, 158, 163-164, 173, 234-235, 306, 308
Attrition 96, 98, 269-272, 304
Auto-foldering 306-307

B

Baby boomer 113-114
Benchmarking 331-333, 338
BlackBerry 1, 3, 6-7, 9, 12-13, 19, 24, 28, 47, 78, 106, 134, 181, 199, 200-205, 208-209, 212, 215-217, 221, 235
Bluetooth 201
Body scan 90-91
Broadband Internet 166, 168

C

Causal models 326-327, 329
CCIB See Cumulative Codified Information Base
Cerebral aneurysm 89
Chief Knowledge Officer 118, 261-262, 325-326, 329
CKO See Chief Knowledge Officer
Codification 20-25, 27-29, 31-32, 36-37, 52, 54, 71, 264
Collectivism 248, 250, 255-256
Computerized tomography 88-89, 96, 102, 206, 210-211
CT See Computerized tomography
Culture 3, 21, 23, 25, 46, 101, 108, 137, 144, 147, 154, 156, 239, 246-249, 251-254, 260, 286, 288-289, 291-292, 296, 315, 336, 354
Cumulative Codified Information Base (CCIB) 51-56, 58, 61, 63-64, 96

D

Democratization of Information 26, 126, 138-139
Department of Homeland Security 119, 283
Depression 110, 230, 231, 238
Digital Blitzkrieg 105-106
Digital Rights Management 293
Distribution 24, 64, 67-73, 75-80, 91, 114, 134, 138, 148, 281, 309
     communication 70
     cost of 70, 73, 75-76
     product 68-69, 71
Dofasco 2
Duplication costs 116-117, 275-277, 304
Dynamic Corporate Yellow Pages 318

E

E-flow 323-324, 329
E-mail xxxi, 1, 3-4, 6, 9, 12, 15, 19-21, 29, 46, 72-75, 77-78, 105-106, 108, 110-111, 114, 131-136, 138, 141, 169-170, 172, 182, 195-196, 222-225, 227, 246, 305-310, 312, 316, 318, 324
     prioritization 6, 9, 12, 15, 73, 305
     rule wizard 305-307, 312
     spam 4, 74-75, 77-78, 131-133, 140, 196
     tax 78
eBay 51, 139, 319
Edvinsson, Leif 259
Electrocardiography 203
EKG See Electrocardiography
Entry interviews 327-329
Exit interviews 100, 327-329, 333-334

F

Facebook 4, 7, 51, 138, 149, 177, 308
FBI See Federal Bureau of Investigation
FCC See Federal Communications Commission
FDA See Food and Drug Administration
Federal Bureau of Investigation 286, 299, 337
Federal Communications Commission 163
Federal Emergency Management Agency 32, 119, 283-284, 286
FEMA See Federal Emergency Management Agency
Finland 143
Fitz-enz, Dr. Jac xxxv, 332
Food and Drug Administration 189
Fortune magazine xxxvii, xxxix, 259

G

GAAP See Generally accepted accounting principles
Gates, Bill 165-166, 385
Generally accepted accounting principles 257
Generation X 114
Generation Y 46, 114
Global Positioning System 19, 181, 183, 190-197, 199, 204, 208, 217, 230
Google 6, 8, 45, 75, 80, 149, 157, 174, 179, 185, 191-193, 235, 258, 267, 308, 312
     ads 75
     alerts 308, 312
     latitude 192-195, 197
     maps 191-192, 267
     translator 149, 157
GPS See Global Positioning System
Greece 1, 13, 47, 72, 133, 143, 150, 155, 184, 282, 337
Gutenberg press 24-25, 33

H

Haiti Earthquake 16, 41
Health Insurance Portability and Accountability Act 293
Higher-order learning 173-175
HIPAA See Health Insurance Portability and Accountability Act
Human brain 10, 30, 62-63
Human capital 84-85, 188, 259, 260, 262-264, 266-271, 273, 327, 332
Human Genome Project 335
Hurricane Katrina xxxi, 16, 32, 41, 118-119, 124, 281-284, 286, 288, 296, 301, 303

I

Iceland 130, 143, 282, 284
Immune system 111, 233
Incentive structures 246, 250, 289
Individualism 247, 249, 250, 254-256
Industrial Age 69, 73, 78, 91
Industry displacement 84-85, 87-88, 91-92, 96-102, 107, 188
Information
     age 44, 70, 91, 98, 101, 107, 109, 114, 122, 125, 132, 142, 144-145, 147-148, 153, 183, 194, 223, 237, 239, 240, 304, 311, 325
     bombardment 5, 10-11, 13, 15-16, 20, 29, 36, 43, 47, 49, 57-58, 61-64, 68, 77, 79, 106-114, 116-118, 120-123, 126, 130-133, 135-136, 147, 149, 153, 157-158, 161-162, 165, 176, 178, 182-183, 191, 196-197, 218, 221-223, 225, 227-237, 239, 243, 255, 298, 303-305, 338, 379
     distribution 71-72, 79, 114
     management 61, 116, 118-120, 310, 360
     obsession 47-48
     on demand 35, 43, 164
Instant messaging 12, 74, 224, 227
Intangible asset 258, 261
Intellectual capital xxxvii, xxxix, 20, 53, 78, 99, 123, 131, 149, 239, 240, 242, 254-255, 258-259, 261-262, 264-265, 268-277, 282, 285, 287, 291, 294, 296, 298, 300, 303-304, 315, 319-320, 323, 325, 327-329, 332-338
Internet
     age 125-126, 133, 135-139, 141-142, 144, 166
     penetration rate 77, 128, 130, 135, 142-144
     protocol 183-185
     usage 126, 130-131, 135-136, 144
Interviews See entry and exit
Involuntary turnover 271
IP 181, 183-186, 188, 190, 195-197, 199, 202, 217, 293
iTunes 51

K

Kaiser Family Foundation 4
Kasparov, Garry 10-11, 62
Knexa.com 319-320
Knowledge
     café 317-318, 320, 371
     codification 20-23, 25
     era 4, 6, 13, 15-16, 36-37, 47, 58, 63, 67, 73-74, 76, 78-79, 101, 106, 111, 114, 121-122, 125, 141-142, 145, 147, 149, 151, 154, 157-158, 166, 218, 304, 311, 334, 338
     exchange auctions 319-320
     hoarding 248, 250, 252-253, 296, 325
     obsolescence 273-274, 278
     sharing 137, 247-251, 253, 254-255, 286, 292, 296, 317, 324
     worker xxxi, xxxii, 20, 306

L

Language 21, 93, 97, 137, 141-143, 145, 148-159, 175, 229, 236, 335
Library of Congress 11
Literacy rate 23, 26, 33, 142-147, 157-158

M

MacroWikinomics xxix, 334, 339
Magnetic resonance imagery 88-90, 96, 102, 152, 159, 206
Manchester United 46
Mandarin Chinese 148, 155
Mark I 27-28, 32, 63
Markle Foundation Task Force 289
McMaster University xxxviii, 12, 239, 355, 365, 370
Metrics 289, 290, 294, 331, 332, 333, 369
Microsoft Outlook 6, 235, 305
MRI See Magnetic resonance imagery
Multilingual 149, 154-157
Multitask xxxii, 6-7, 9, 46-47, 114, 234, 378

N

Neuroplasticity 97-98, 153
Norway 130, 143-144

O

Organizational change 95
Outlook See Microsoft Outlook

P

Personal Information Protection and Electronic Documents Act 293
Phantom vibration 221-222
Phoenicians 19, 23
PIPEDA See Personal Information Protection and Electronic Documents Act
Plato 3, 20, 52-53, 315
Polymaths 52
Pony Express 71, 77, 80
Power of Re 95-98
PriceWaterhouseCoopers 332
Processing power 10-11, 28, 30-31, 62, 106
Push Alert 307

R

Radio Frequency Identification 20, 181, 183, 186-190, 195-197, 202-205, 207, 216, 217
RCMP See Royal Canadian Mounted Police
Reality television 42
Receiver customization 309-310
Relational capital 259, 261, 267-269, 274, 285
RFID See radio frequency identification
Royal Canadian Mounted Police 286, 352

S

Saratoga Institute 332
Search cost 173-174, 176, 236, 308
Signal-to-noise ratio 60
Singularity 29-30, 33, 63, 188
Sirius XM 40
Skandia 259
Skype xxxvi, 72, 168, 203, 215, 224, 227
Sleep deprivation 110-111, 123
Soccer xxxviii, 2, 46-48, 110, 112, 161, 239-240
Social media 125, 308
Socrates 3, 315
Soft panorama 228
Speed reading 310-312, 378, 388
Stewart, Tom xxxviii, 259-260
Stress 12, 90, 102, 110-111, 193, 218, 229-234, 238, 263, 325
Structural capital 259-260, 264-266, 268-269, 285, 294, 355
Supercomputer 31, 62-63
Sweden 130, 143, 259

T

Tacit knowledge 262, 265
Tapscott, Don xxviii-xxxv, 334, 366
Television 8-9, 35, 41-43, 45-46, 75-76, 109, 125, 139, 161-167, 169-170, 177-178, 181, 186, 234, 304
Terrorism 122, 124, 286, 288, 291, 298
Testimonials 341
TiVo 164
Twitter 4, 38, 51, 92, 108-109, 123, 138, 149, 308

U

Universal product code 187
University education 105, 144, 146, 257
UPC See Universal product code

V

Voice over Internet Protocol 168-170
VoIP See Voice over Internet Protocol
Voluntary turnover 271

W

Wikipedia 139, 334-335

X

X-ray 88-89, 96, 115

Y

YouTube 51, 139, 150, 168, 224, 335, 389

Z

Zettabyte 59-60

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